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info@getmetothealps.com

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Questions and Answers

  • Are there any hidden fees I should be aware of?

    While we strive for transparency, additional fees such as taxes, resort fees, or optional activities may apply. Always review the total cost breakdown before booking.

  • What is the cancellation policy?

    Our cancellation policy varies by package. Typically, cancellations made within a certain period can incur a fee, while those made earlier may offer a full refund. Make sure to check the specific terms when booking.

  • Can I customize my travel itinerary?

    Many packages offer customizable options. You can select different activities, extend your stay, or choose alternative accommodations if they are available.

  • What happens if my flight is delayed or canceled?

    If a flight is delayed or canceled, it’s best to contact our customer service or the airline directly for assistance. We recommend getting travel insurance to cover any unexpected changes.

  • Is there a limit on luggage or weight restrictions?

    Yes, luggage restrictions can vary by airline. Check the airline's policy for size and weight limits for both carry-on and checked baggage to avoid extra fees.

Contact Customer Support

Sales & Support

Isn't it time to experience the thrill of skiing with the best support team ready to assist you at every turn? Call us now and we'll answer your essential questions!

International Support Centre

Are you in need of assistance while you’re out enjoying your skiing adventure in the beautiful snowy mountains? Call us now and our dedicated team is ready to provide you with the support and guidance you need!

+44(0) 1234 56789