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COVID-19 Policy

If at your balance due date, the FCDO is advising against travel to your destination, we can look at moving your booking to an alternative date (either later in that season or next) or destination with no fees from us. The remaining balance will not need to be paid if you opt to move your holiday into the future, we would amend the balance due date until 6 weeks before the new departure date.

 

If this doesn’t work for you, as the holiday is still 6 weeks away, there is time for the FCDO advice to change. Because of this final balances will need to be paid and it would just be our normal cancellation charges if you were to cancel. If you have paid your balances and the FCDO is advising against all but essential travel (within 7 days of your departure date) you are entitled to a full refund.

 

Again initially, we will look if there are any alternative suitable destinations or travel dates. If neither of these options work for you, you will have the option to cancel your holiday and we can start to refund you. Refunds will be made by bank transfer to the lead passenger within 14 days (this may take longer if we have to request a refund from airlines as some take up to 30 days to refund us)

 

Despite the FCDO advice, you can still travel if you wish. This can be facilitated as long as the resort is open and the flights are running. We can provide insurance options that would provide cover whilst travelling abroad against FCDO advice should you wish to proceed with the holiday.

 

Please see the links below for travel advice to your destination:

France

Andorra

Bulgaria